Frequently Asked Questions - Orders

What are the benefits of ordering online?

Placing your order online is fast and convenient, and 100% secure. You can place your order 24 hours a day, 7 days per week! You’ll receive an order confirmation email.

Online orders are sent directly to our warehouse for priority processing. Tracking information is automatically emailed to you once your order ships.

What types of payment do you accept?

VISA, MasterCard, Discover, Amex, PayPal Credit, Affirm and Paper Check. You can receive a 2% discount when you pay with a personal check or bank check (cashier's check). All check types are subject to a clearing period of 5 business days prior to order shipment.

What does it cost to ship my Suzuki outboard motor?

We offer FREE SHIPPING within the lower 48 states with no hidden fees.

How long will it take for my Suzuki outboard to ship and arrive to me?

Shipping times vary depending on your location. Typical transit time is 3-7 business days inside the lower 48 states.

Will I get tracking information for my order?

We will provide your tracking information via email, typically within 24-48 hours of your order being placed online, and included on your final receipt/invoice.

What do I do if my Suzuki outboard motor is damaged in transit?

You need to report any freight and/or shipping damage to Cumberland Watersports (www.SuzukiOutboardTeam.com) within three (3) calendar days of receipt of goods. It is your responsibility as the purchaser/customer to note any damage before signing the delivery receipt. If damage has occurred to the outboard, you as the purchaser shall make note of such before signing for delivery. Customer shall not refuse delivery of the outboard based on damage. In the event of shipping or freight damage, customer shall keep and safeguard all factory packaging, including but not limited to, all external packaging, all internal Styrofoam, bubble wrap, and cardboard supports. In the event a product was damaged during shipment and proper and timely notification was given to Cumberland Watersports, Cumberland Watersports will file a damage claim with the carrier. Damage or loss of goods that are outside the control of Cumberland Watersports is not to be considered basis for waiver of the cancellation and refused shipments provision contained herein.

Do you ship outside the United States?

No, sorry. We are only able to ship inside the United States to 48 states per manufacturer guidelines. Sorry, there are no exceptions.

Do you accept trade-ins?

No, sorry. We do not accept trade-ins outside of our own local market. Due to shipping costs, it is nearly impossible to run a successful trade-in operation. Selling your outboard motor personally will generally yield higher returns for you and there is no wasted shipping cost to consider.

Do you sell used or non-current Suzuki outboards?

No, sorry. We sell only brand-new current model year Suzuki outboards. On rare occasion, we may have a non-current year model available during a model year change. If this was the case, a sale would be clearly posted on our website.

Where is your dealership located? (Dickson, TN)

Cumberland Watersports, Inc. (www.SuzukiOutboardTeam.com)
202 Dragon Drive Dickson, TN 37055.